Elan Brokers is an independent insurance brokerage operated by Richard and Barbara Pykett.
After training as a Mechanical Engineer, Richard started as an insurance agent in 1986 with Government Life and then set up as an independent broker in 1992.
Barbara has always worked in customer service positions, right from starting her working career with State Insurance to finishing up in manufacturing with a large air conditioning firm.
After their two boys, Mitchell and Oliver started school (now 23 and 20) Barbara joined Richard full time at Elan Brokers and took over the administration side of the business and the claims.
Being an ex-engineer, Richard has a passion for systems and has developed a “state of the art” software system for running every aspect of the business. This system is now used by many other insurance brokers and their staff around New Zealand. It enables virtually a paperless office, which means that when you call, information is only a couple of mouse clicks away. Every call and email is logged for compliance and workflow purposes, generally all advice is given in writing so there can be no confusion, and all documents are scanned into the system. The system allows Elan Brokers to operate in an efficient and compliant manner and to give excellent service to clients and insurers alike.
Richard is a Registered Financial Adviser – Registration Number FSP 93821
As required under the new legislation, Elan Brokers participate in a Disputes Resolution Scheme administered by the Insurance and Savings Ombudsman.
When Richard is not looking after clients’ insurance needs, he will be in the workshop building a classic BMW race car from recycled bits of other BMWs. The plan is to use this as a track day car and offer rides for clients when it’s finished.